Cooper Industries Responds to Customer Needs in the Wake of Damage Done by Hurricane Sandy

Photo: Dominion Virginia Power

As several states work to fully restore power in the wake of Hurricane Sandy, many have been relying on products and services from Cooper Industries. With solutions designed to help speed up recovery during crises or natural disasters, Cooper not only provides service to customers when it is needed most, but also goes to extra lengths to accommodate those faced with major systems problems. 

Cooper Power Systems has been working with utilities along the eastern seaboard to restore power to millions with the help of single-phase overhead transformers, fuses, protective equipment, and connectors. Many of these products are engineered-to-order and typically require longer lead times. With emergency communications systems in place, flexing manufacturing capacity, air shipping material in from the company's global supply base, and workers willing to put in extra hours to get the job done, lead times on some of these products has gone from weeks to days. Plus, five days prior to the storm hitting the east coast, the company began contacting utility customers to better anticipate their needs. Cooper Power Systems maintains a designated storm response team as part of its customer service center comprising highly trained members who ensure quick and efficient power restoration for customers throughout North America. Customers can reach the 24-hour disaster response support line by calling 262-367-1677. 

The Cooper Bussmann Emergency Response Program is focused on helping communities recover quickly by offering a QuikShip program on more than 7,000 in-stock products. All disaster recovery orders are entered with priority status, and available products are shipped within 24 hours or even on the next flight out if needed. Products and solutions can be ordered via email at orderentry@cooperindustries.com; by calling 636-527-3877 during normal business hours in any time zone (8 am – 4:00 pm); or by calling the emergency support line after hours at 314-995-1342.

Yet another division offering quick product shipment, Cooper B-Line is dedicated to providing expedited services to customers when they are faced with major infrastructure system issues due to natural disasters. Thanks to its network of distribution centers across the country, Cooper B-Line is able to ship products for commercial, industrial, and utility markets to affected areas within 24 hours. Customers can learn more by calling 800-851-7415 or by visiting www.cooperbline.com.

Cooper Crouse-Hinds also offers priority services and shipping on a wide range of products. Customers can email orders 24 hours/day and will receive priority processing when including an email header of "DISASTER RELIEF – EMERGENCY ORDER" or they can call in orders as needed. To provide products quickly and locally, Cooper Crouse-Hinds also offers emergency support and rapid delivery of some of its most popular and in-demand materials. Special daily outbound shipments from Crouse-Hinds serve the New England and mid-Atlantic Regions and can be ordered via email at orders@cooperindustries.com; by calling 866-764-5454 during normal hours (8 a.m. – 8 p.m.); or by calling the emergency support line at 315-254-0641.